GENERAL RESPONSIBILITIES

Own the Americas commercial BI & insights agenda to deliver a “one source of truth” for performance, execution, and decision-making. Translate business questions into reliable dashboards, insights, and recommendations; ensure data quality, governance of KPI definitions, and adoption of BI & CRM routines. Manage BI Developer and CRM Administrator.

DETAILED RESPONSIBILITIES

1) Americas BI Strategy & Roadmap

- Define BI roadmap aligned with GM/leadershipteam priorities: growth drivers, execution KPIs, profitability levers.

- Prioritize requests based on business impact - avoid “report proliferation”.

2) Data Quality & KPI Governance (Local Execution)

- Own KPI definitions, business rules, and consistency across DCPC and MC performance views.

- Monitor data completeness and reliability; coordinate fixes with IT/Global data owners.

3) Dashboard & Insight Delivery

- Oversee design and maintenance of dashboards/reports for Sales, Marketing, Medical, and Management.

- Build insight: what happened, why, what to do next (recommendations).

4) Performance Forums Enablement

- Provide insight commentary for SIP/DRM/MPR/R&O cycles.

- Develop monitoring (alerts, early warnings, variance drivers).

5) BI Team Management

- Manage BI Developer (build/automation) and CRM Admin (usage/adoption/data quality).

- Ensure agile ways of working, delivery quality, and stakeholder satisfaction.

6) Capability Building

- Drive data culture: training, “how to use insights”, standardized templates